Privacy Policy

Information We Collect

Island Style Butler Service may collect information reasonably necessary to process booking requests and provide requested services, including:

• Name
• Email address
• Phone/WhatsApp number
• Arrival and departure dates
• Accommodation information
• Number of adults and children
• Selected Butler package
• Requested activities and additional services
• Special requests
• Dietary information where necessary
• Flight/airport information where necessary
• Reviews and star ratings
• Guest communications
• Other information voluntarily provided

How Information Is Used

Information may be used to:

• Respond to enquiries
• Manage booking requests
• Confirm and manage Butler Service reservations
• Create personalized itineraries
• Arrange requested services
• Communicate with guests
• Coordinate approved third-party providers
• Process or facilitate payments
• Provide customer support
• Maintain appropriate business records
• Prevent fraudulent or unauthorized transactions
• Improve the website and guest experience
• Display reviews when permission has been provided
• Meet applicable legal and regulatory obligations

Sharing Information

Relevant information may be shared with third-party providers where reasonably necessary to deliver services requested by the guest.

This may include drivers, excursion operators, restaurants, chefs, babysitters, spa providers and other hospitality partners.

Island Style Butler Service does not sell guest personal information.

Payments

Island Style Butler Service may use third-party banks or payment processors.

Payment-card information should be entered directly into the applicable secure payment system whenever possible.

Island Style Butler Service does not intentionally store complete credit or debit card numbers on its website.

Third-party payment providers may process personal information according to their own policies.

Guest Reviews

Reviews submitted through the website are not automatically published.

Reviews are reviewed before appearing publicly.

When permission is provided, Island Style Butler Service may display the guest’s name, star rating, review, service/package used and stay month/year where appropriate.

Guest email addresses will not be publicly displayed as part of a review.

Cookies & Website Information

The website may use cookies or similar technologies for website functionality, security, analytics and improving the visitor experience.

Appropriate information or choices regarding non-essential cookies should be provided where required.

Information Security

Island Style Butler Service takes reasonable administrative and technical measures to protect personal information.

No internet transmission or electronic storage system can be guaranteed completely secure.

Information Retention

Personal information is retained only as long as reasonably necessary to provide services, manage bookings, maintain business and financial records, resolve disputes and comply with applicable requirements.

Guest Choices & Rights

Guests may contact Island Style Butler Service to request access to, correction of or deletion of personal information held about them, subject to applicable legal and record-keeping requirements.

Guests may also request that permission to publicly display their review be withdrawn.

Children’s Information

Information concerning children may be provided by a parent or guardian when necessary to arrange family services.

Island Style Butler Service does not knowingly collect personal information directly from children through the website.

Third-Party Websites & Services

Island Style Butler Service is not responsible for the privacy practices of independent third-party websites or providers.

Policy Updates

This Privacy Policy may be updated as our services, website, technology or applicable requirements change.

The current version will be posted on the website with an updated revision date.

Contact

Island Style Butler Service, Saint Lucia

Email: bookings@islandstylebutlerservice.com

Phone/WhatsApp: +1 (758) 716-0539