Cancellation & Refund Policy

Deposits

A 50% deposit is required to secure an approved Butler Service booking.

The remaining 50% is due 3 days before arrival.

Bookings made within 3 days of arrival may require full payment upon confirmation.

Cancellations 15 or More Days Before Service

Cancellations made 15 or more days before the first scheduled Butler Service day are eligible for a refund of amounts paid toward the Butler Service, less any non-refundable or committed third-party costs incurred on the guest’s behalf.

Cancellations 7–14 Days Before Service

For cancellations made 7–14 days before the first scheduled Butler Service day, the 50% deposit is non-refundable.

However, the guest may transfer that deposit once to new travel dates within 12 months, subject to availability and any applicable price difference.

Cancellations Less Than 7 Days Before Service

Cancellations made less than 7 days before the first scheduled Butler Service day are non-refundable.

No-Shows, Late Arrivals & Early Departures

No refunds will be provided for no-shows, late arrivals, early departures, unused Butler Service days or services voluntarily not used after the booked service has begun.

Third-Party Services

Third-party services are subject to the applicable provider’s cancellation and refund policies.

Non-refundable third-party costs already committed or paid on the guest’s behalf cannot be refunded by Island Style Butler Service.

Where an applicable third-party provider issues a refund, Island Style Butler Service will pass on the appropriate refundable amount where applicable.

Weather

Rain or unfavorable weather alone does not automatically qualify a booking for a refund.

If a provider cancels an activity because of weather or safety conditions, Island Style Butler Service will assist with rescheduling, available alternatives or refunds permitted by that provider’s policy.

Date Changes

Date-change requests are subject to availability.

Any applicable price difference resulting from new dates, additional days, package changes or third-party pricing will be communicated before the change is confirmed.

Cancellation by Island Style Butler Service

If Island Style Butler Service must cancel the Butler Service and cannot provide a suitable alternative, the guest will receive a refund of the amount paid directly for the affected Butler Service.

Island Style Butler Service is not automatically responsible for independently booked flights, accommodations or other travel expenses.

Refund Processing

Approved refunds will be returned, where reasonably possible, to the original payment method.

Payment processor or bank fees that are not returned to Island Style Butler Service may be deducted where legally permitted and properly disclosed.

Processing times may vary according to the guest’s bank or payment provider.

Cancellation Requests

Cancellation requests must be submitted in writing to bookings@islandstylebutlerservice.com.

The cancellation date will be the date the written request is received.